Public Transportation

Marion Transit

Marion Transit provides public transportation to all persons in our service area (Marion County, FL) however it is designed to maximize usage by transportation disadvantaged persons in general.

Mission

“Is to provide Public Transportation that offers riders a high-quality safe, reliable, and efficient paratransit experience”.

Our Goals

  1. High Passenger Satisfaction
  2. On-time Performance
  3. Minimized Passenger Dwell (Wait) Time
  4. Passenger Safety
  5. Deliver Excellent Customer Service
  6. Safe Driving

Eligibility

Marion County residents who are unable to drive or who do not have family or friends to transport them may be eligible to ride with Marion Transit. Transportation Disadvantaged criteria includes having a mental or physical disability, income level at or below 150% of the Federal Poverty Guideline or age 60+ or <16 years old.

SunTran Complementary ADA Transportation

Paratransit service will be provided to residents living within ¾ of a mile any fixed route. Eligibility depends on the nature of the disability and the routes on which your wish to travel. You may be certified as ADA Origin to Destination eligible, which allows you to use Origin to Destination service as well as fixed route service. Eligibility will be either permanent or temporary. This depends on the disability as well as whether or not you could learn to use the fixed route system if you participate in travel training.

How do I become eligible for ADA Paratransit Services?

If you would like to apply for certification as ADA paratransit eligible, please call the Center for Independent Living (CIL) at (352) 368-3788 to schedule an appointment. The appointment will take about 1-1-½ hours. Marion Transit County Senior Services will provide one round trip on paratransit at no charge for the appointment at the CIL. Call 620-3071 to schedule your Marion Transit County Senior Services ADA paratransit trip for certification.

You will receive written notification by mail of your eligibility within 21 days. If you are ADA Origin to Destination eligible, you will receive your ID card with your letter. The Card will specify your eligibility type. SunTran, not CIL, makes the final determination of eligibility in all cases.

Note: Complementary ADA paratransit service for visitors is available for any combination of 21 days during any 365-day period beginning with the visitor’s first use of the service during such 365-day period.

CALL -- - CONNECT -- - RIDE

Please call 352-620- 3071 to see if you are eligible to ride.

Our typical clients request trips for:

Medical Needs, Life Sustaining Activities, Education, Work, Business, Recreational

Services Provided

All Marion Transit buses are ADA accessible. Our buses provide origin to destination transportation and drivers will assist you from your doorway into the vehicle and from the vehicle to the main entrance of your destination. Drivers CANNOT assist wheelchairs over more than one step or curb. Wheelchairs must NOT exceed the lift maximum weight limits posted on the bus. Any Oxygen bottles may be taken if securely attached to the wheelchair or in a small bottle that may safely secured.

Service Animals & Escorts

Service Animals are allowed to accompany passengers, however Marion Transit must be notified of this when reservation is made. Passengers may also have one escort for assistance if medically necessary. PLEASE GIVE US THIS INFORMATION WHEN MAKING YOUR RESERVATION SO SPACE CAN BE RESERVED.

Our Brochure

Be sure to check out our brochure by clicking Here
You can also view our Ridership Criteria by clicking Here

SunTran Service Plan

You can read about SunTran's Transportation Disadvantaged Service Plan for 2018 - 2027 Here

Hours of Service

Marion Transit operates buses Monday through Friday and transportation begins the day as early as 5:00am and concludes usually by 7:00pm.

Reservations will work with you to accommodate your transportation requests, however, your appointments should be made between 9:00am – 2:00pm so we can get you to them on-time.

Appointments for persons living in outlying areas should be made between 10:00am – 1:00pm.

NOTE: Residents living in outlying areas may need to be ready 3 hours prior to appointment. Dialysis patients with early, late or Saturday appointments may make special arrangements with us. Limited service is available on major Holidays.

Scheduling Your Trip

A Reservationist will assist you to book your trip with Marion Transit as early as two weeks in advance, but no later than 72 hours in advance. Qualified ADA riders may request next service until 5 pm the day before. Ongoing trips such as dialysis or therapy may be set up on a permanent schedule.

Trips may be reserved by calling: (352) 620-3071 from 8:00AM - 5:00PM Monday – Friday.

Shopping Schedule

Many Marion Transit clients have no means of getting to the grocery store. On selected days trips arranged to various shopping locations so that clients can purchase essentials. Reservations can provide you with details and restrictions. Riders are limited to 3 grocery bags due to space limits.
(352) 620-3071.

Payment For Services

FARE: $2.00 for one-way trips. Exact Cash or Marion Transit Pass will be accepted for fare payment. Fare must be paid upon boarding the vehicle. Drivers CANNOT make change.

Note: If qualified, Fare Waivers may be obtained.

Call (352) 620-3071 in advance or to apply for Fare Waiver.

Trip Cancellations

Riders who cancel trips on the scheduled trip day prevent others from reserving a ride that day. Illness/Emergencies may require same day cancellation, however, please make all efforts to cancel a trip by noon on the day prior to your appointment to avoid this.
If you will not need to use your scheduled trip, please call us to cancel as soon as possible at: (352) 620-3071.

No Shows

Passengers who make reservations and are not available for pickup within five (5) minutes after bus arrives to pick you up will be considered a “NO-SHOW”. After three No-Shows, your transportation service may be suspended for 30 days. Also taken into account will be any pattern or practice of missing trips before being suspended as required by 49 CFR 37.125(h).

ADA Reasonable Modification Policy

Transportation is provided in accordance with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973.

Click here for the Reasonable Modification Policy.

Notifying The Public Of Rights Under Title VI or Americans with Disabilities Act (ADA)

  • Marion Senior Services operates its programs and services without regard to race, color, disability and national origin in accordance with Title VI of the Civil Rights Act and Americans with Disabilities Act (ADA). Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI or ADA may file a complaint with Marion Senior Services, Inc. – Marion Transit using the complaint form found here. Spanish here.
  • Any person who believes he or she has been discriminated against on the basis of race, color, disability or national origin by Marion Senior Services' may file a Title VI or ADA complaint by completing and submitting the agency's Title VI or ADA Complaint Form.
  • A complaint shall be submitted in writing within the following time frames:

    Title VI:No later than 180 days from the date of the alleged discrimination based on race, color, religion, sex or national origin.

    ADA:No later than 60 days from the date of the alleged discrimination of a qualified disabled individual shall, solely by reason of such disability, be excluded from the participation in, be denied the benefits of or be subjected to discrimination in programs, services or activities sponsored by Marion Senior Services.
  • Complaints shall include the name, address, and phone number of the complainant, along with the location, date and description of the problem. Complaints shall be processed in accordance with the applicable law.
  • Once the complaint is received, Marion Senior Services will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing him/her whether the complaint will be investigated by our office.

    Marion Senior Services has ninety (90) days to investigate the complaint. If more information is needed to resolve the case, Marion Senior Services may contact the complainant. The complainant has ten (10) business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within ten (10) business days, Marion Senior Services can administratively close the case. A case can also be administratively closed if the complainant no longer wishes to pursue their case.

    After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI or ADA violation and that the case will be closed. A LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur. If the complainant wishes to appeal the decision, she/he has seven (7) days to do so from the time he/she receives the closure letter or the LOF.
  • For more information on Marion Senior Services, Inc. – Marion Transit civil rights program, and the procedures to file a complaint, contact (352) 620-3071 or visit our administrative office at:

    1101 SW 20th Court, Ocala, FL 34471.
  • If information is needed in another language, contact (352) 620-3071.
Documents Attached to Public Transportation:
Marion Transit Brochure Rev Nov 2019
Ridership Criteria
TD Service Plan 2018-2027
Title VI or ADA Complaint Form
\Reasonable Modificatin Policy Website